Air-Resp Medical Inc. Customer Policy
CONDITIONS OF SALE:
- All orders are subject to acceptance by Air-Resp Medical Inc.
- New accounts require prior credit approval.
- Prices are shown in Canadian Dollars and are subject to change without notice.
- Pictures are representative of products and may not be exactly as shown.
FREIGHT POLICY:
- Orders will be shipped prepaid and charged or collect via carrier of your choice.
PLACING ORDERS:
- Orders may be placed through your Air-Resp Medical Inc. representative. (Written confirmation of order is required).
- Orders may be placed by Phone, Fax, Website, or Email.
BACKORDER POLICY:
- All backordered items will be shipped immediately upon availability.
PAYMENT TERM:
- Wire Transfer, Bank Draft, Certified Cheque, or Credit Card.
- Net 30 from invoice date on approved credit.
- 2% monthly interest charges on past due balances.
- An additional $25.00 Service Fee will be charged on Past Due accounts over 60 days.
- Orders outside the country must be paid in full prior to shipment.
- Private label products require 50% payment with order and the balance paid prior to shipment.
RETURN GOODS POLICY:
- A Return Authorization Number is required before returning merchandise for credit or replacement.
- Merchandise shipped from Air-Resp Medical Inc. more than 30 days prior to obtaining a return authorization request may not be returned.
- Returned goods are subject to our inspection before credit or replacement is issued.
- If saleable merchandise is returned for credit there will be a 20% restocking charge deducted from the credit note.
- Where merchandise is returned as a result of Air-Resp Medical Inc. error or manufacturing defect, a full credit or replacement including freight at the discretion of Air-Resp Medical Inc. will be issued.
- The Authorization form with the Return Authorization Number must be completed and enclosed with all returned goods along with a packing slip.
AMVEX and/or FLOTEC INC. REGULATOR 5 YEAR WARRANTY/REPAIR POLICY:
- The customer will call Air-Resp Medical Inc. for a Return Authorization Number before shipping their regulators to Amvex and/or Flotec Inc. for repair work.
- The customer is responsible for shipping their regulator(s) to Amvex and/or Flotec Inc. for repair including warranty repair.
- If the repair is deemed to be under warranty then Amvex and/or Flotec will ship the repaired regulator(s) back to the customer at no charge (one way) for the 1st year of warranty.
- If the repair is not covered under warranty then the shop rate is $60.00 Cdn. per hour plus parts and the cost of shipping the regulator(s) back to the customer.
Contact details:
1022 Southlawn Drive
Peterborough, ON, K9J 1G4
Toll Free: 877 877-6631
Tel: 705 741-2314
Fax: 866 783-2271 Toll Free
E-mail:
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Product Categories
- +Airway Management
- +Bag-Valve Mask Resuscitators
- +Cpr Protective Barriers / Pocket Ventilators
- +Disposable Gloves
- +M.D.I. Spacers
- +Oxygen Cylinders and Carrying Bags
- +Oxygen Therapy Kits
- +Pandemic Preparedness
- +Regulators, Flow Meters & Parts
- +Respiratory Therapy Products
- +Resuscitation Facemasks
- +Tape
- +Personal Care Products
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We would like to wish all of our customers and followers a Merry Christmas and Prosperous New Year!!
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